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Manhattan Moving and Storage FAQs

Below are the most commonly asked questions about Manhattan Mini Storage, and the self storage process. Still can't find what you're looking for? Our storage experts are available 24/7 to help.

Have Questions About Self Storage?

General Storage FAQs

Everything you need to know about renting, checking in, and getting set up with your storage unit.

  • It’s quick and easy. Find a location near you, pick the size you need (use our unit size guide if you aren’t sure), and complete checkout from your phone or laptop.
  • Bring a government-issued photo ID and proof of coverage (your own insurance or our Value Coverage plans).
  • Yes. We don’t allow perishable items, flammable materials, explosives, or anything that produces a noxious smell. Contact your facility manager or reference your lease for more information.
  • Yes, please give your facility manager two-week notice via call, email, or in person.
  • At Manhattan Mini Storage, coverage of your storage unit is required. This includes coverage from your own insurance policy with a third party or opting in to our Value Coverage plans. Please contact your facility manager to ask about current rates of our Value Coverage plans and how to opt in today. 
  • Stop by our office to pick up your key. Only the persons named on the lease or authorized users on your account will be able to retrieve the key from our office.
  • No problem. We’ll meet your movers, confirm your reservation, and guide them to your unit. After everything’s moved in, we’ll secure the unit and keep the key safe at the office for you to pick up later.

Choosing a Storage Unit FAQs

Tips and guidance to help you pick the right unit for your belongings.

  • Finding your perfect unit size is as easy as a couple clicks on your phone or laptop with our online storage unit size guide. All you have to do is add the items you need to store and we’ll recommend the unit size to fit your needs.
  • Indoor storage units are located inside our facilities and are typically climate controlled, which is perfect for temperature sensitive items. Outdoor storage units are available at select locations and allow for drive-up access.
  • How long – or short – you need to use your storage unit is up to you! We offer month-to-month leases on all of our spaces so you are never locked in, but if you need to stay for years, or even decades, we’re happy to have you.
  • We will upgrade you to a larger unit and your movers will store your items.

Pricing, Promotions, & Payments FAQs

Answers to common questions about rates, discounts, billing, and payment options.

  • At Manhattan Mini Storage we offer affordable storage prices every day, but if you’re looking for that little extra discount, we’ve got you covered with that too. Rent online for our exclusive online discounts you won’t find anywhere else, including your first month free on several units.
  • Yes! Manhattan Mini Storage currently offers a $50 discount on moving services when you rent your unit online. If you have a smaller load and won’t need the help of movers, use code UBER50 at checkout for $50 off your Uber to Manhattan Mini Storage. Have a larger move? Try code LUGG50 for $50 off Lugg’s full-service moving.
  • Manhattan Mini Storage is the go-to affordable storage option when moving, whether that’s moving to an apartment in a different neighborhood, moving from a home office to a real office, or moving out the country for a little bit until it becomes bearable to look at the news again. Find our lowest rates when you rent online today!
  • Rent is due on the first of the month at all locations.
  • You can easily pay your Manhattan Mini Storage bill online in just a few steps.
    1. Go to the My Account page. 
    2. Log in using the email associated with your storage unit. 
    3. Select your unit and choose the “Payment” option. 
    4. Enter your payment information and confirm your payment. 
    For faster payments in the future, you can also set up AutoPay to have your bill paid automatically each month. 
  • Log into your account by visiting the My Account page and selecting the “Enroll in AutoPay” button to manage your settings.
  • FOREVER!... or at least month-to-month until the aliens take us all away.
  • If you’re having trouble accessing or using your Manhattan Mini Storage online tenant portal, our Customer Service Team is here to help. 
    You can reach us in a few ways: 
    If you’re locked out or forgot your password, try clicking “Forgot Password” on the login page first. You should receive an email to the address associated with your account for password reset instructions. 

Features & Amenities FAQs

Learn more about what’s included with your unit and the extras available at our facilities.

  • All Manhattan Mini Storage facilities are very secure, with state-of-the-art security camera surveillance throughout our facilities and unique entry codes for every customer. You can have peace of mind that your belongings will be safely stashed away until you’re ready to access them again. 
  • Secure and affordable storage facilities are a click away at Manhattan Mini Storage. Find a storage facility near you by searching your city, neighborhood, or zip code, and we’ll show you the closets facility with our everyday low rates. Expert tip: book your space online for our best deals! 
  • Yes, at select locations extended access is available upon request. Please contact your facility manager to see if this is available at your facility. 
  • Our Manhattan Mini Storage location in Secaucus offers ample parking for rent. Inquire about our available parking spaces today. 
  • Boxes, packing tape, bubble wrap, and furniture covers are must-have for a storage move and can be purchased in the front office of our facilities.  
  • Yes! You can transfer your unit to another unit or Manhattan Mini Storage location at any time. Just contact us or stop by the front office and we’ll help you book your new space. 
  • Manhattan Mini Storage locations are clean, secure, and well-maintained. You can find units at convenient locations throughout New York and New Jersey when you book online today. 
  • Yes, contact your facility manager to set up our complimentary package acceptance service, available for all Manhattan Mini Storage customers. 

Climate Controlled Storage FAQs

Information on how climate controlled units work and why they’re great for temperature-sensitive items.

  • Climate controlled storage maintains a consistent temperature year-round to protect your belongings.
  • A climate controlled storage unit provides major benefits to customers looking to keep temperature sensitive items in top condition. Since these units keep a consistent temperature year-round, you can have peace of mind knowing that items like electronics, instruments, photos, and more are safe in storage.
  • Absolutely! All of our Manhattan Mini Storage locations offer climate controlled unit options.
  • Yes, every Manhattan Mini Storage location from Brooklyn to NYC to New Jersey offers climate controlled storage unit options.

Business & Commercial Storage FAQs

Storage solutions designed to support businesses of all sizes with secure, flexible space.

  • Using a climate controlled storage unit is the best way to ensure your business records stay in their best condition and safely stored away. Climate control prevents the dreaded paper sweats from humid weather, and our storage spaces stay secure with personal locks on every unit, security camera surveillance, and pin pad or Bluetooth access to enter the facility.
  • There’s an abundance of benefits to renting a storage unit for business inventory, but the most obvious is the space! Think of our storage units as your own personal warehouse for everything that can’t fit in your home or office. There’ll be so much room for activities!
  • Manhattan Mini Storage offers the best options for small business storage in NYC, Brooklyn, Queens, and even in New Jersey. With a wide variety of unit sizes, from a small closet for documents, to large commercial warehouse spaces, you are sure to find the perfect fit for your business that keeps overhead costs low.
  • Yes, Manhattan Mini Storage is the perfect place to keep office inventory and gear for office relocations. With several locations, you can keep your stuff by your old office or your new office, uptown or downtown, on or off the island – the possibilities are endless to keep your business growing!
  • Storing seasonal business inventory during the offseason is easy at Manhattan Mini Storage. We have spaces that range from small units to fit your minimal holiday decor to large units that can fit even the biggest marketing budgets.
  • Find the best, affordable storage options for business inventory and more at a Manhattan Mini Storage near you. We have locations all around the city, surrounding boroughs, and New Jersey, so you never have to schlep anything too far, and business expenses stay low.

Seasonal, Student, & Specialty Storage FAQs

Short-term and specialty storage options that make life transitions easier.

  • For seasonal storage, climate controlled units at Manhattan Mini Storage are the best option. They protect items like coats, décor, and patio furniture from humidity and temperature changes, so everything stays in great shape year-round. 
  • Short-term self storage is ideal for college students looking for summer storage or just some extra room during the semester. Store your dorm essentials safely over break and pick them up when you’re back on campus. Find locations near campus and learn more about our student storage solutions before renting online today. 
  • For electronics, appliances, and other temperature sensitive items, use a climate controlled unit and pack items carefully. The climate controlled space will keep the devices at a consistent temperature year-round for elite protection. Pro packing tip: keep electronics dry, use original boxes when possible, and leave appliance doors slightly open to prevent mildew. 

Fast Pass Lane FAQs

  • Once you've rented online and signed your digital lease, we'll send you a confirmation email with your unit number and unique access code. To complete your Fast Pass move-in, just stop by our office to grab your key. We have a Fast Pass lane just for you!
  • Stop by our office and hop into the Fast Pass lane. Remember to bring a form of ID so that we can verify your reservation. Our manager will hand you the keys to your unit and provide any assistance you might need.
  • Yes. When you rent online, you lock in your discount and the unit is reserved for you. You can visit us at your convenience during office hours to pick up your key.
  • Yes, when you rent online we'll ask if you want to add Authorized Users to your account. We take security seriously, so only the person named on the lease or persons listed on the Authorized User form can retrieve the key from our office.

Lugg Moving Service FAQs

Lugg is our exclusive moving partner in Manhattan, offering fully-insured, same-day service to help you move around the city.

  • When you use promo code LUGG50 at checkout for your storage rental, you’ll receive a confirmation email from us. This email will include a code to use when booking your Lugg movers through the Lugg website or app.
  • Your coupon code is only valid for a move to Manhattan Mini Storage.
  • Rates will vary based on the number of vehicles your move requires. For the most accurate quote, use their handy Lugg Estimator Tool on their website or app.
  • When you book moving services with Lugg, enter the coupon code into their checkout process to activate your discount.
For more information about Lugg, please visit their website, with 24/7 live human chat support.

Uber FAQs

Uber is one of our trusted partners offering convenient, on-demand rides to make your move easier.

  • When you use promo code UBER50 at checkout for your storage rental, you’ll receive a confirmation email from us. This email will include a link to claim your $50 Uber voucher, which can be used through your Uber app for rides to your selected Manhattan Mini Storage location.
  • Your coupon code is valid only for rides to Manhattan Mini Storage locations.
  • Ride prices vary depending on distance, time of day, and vehicle type. For the most accurate estimate, check the fare details directly in the Uber app before booking.
  • After clicking the link in your confirmation email to accept the voucher, it will be automatically added to your Uber account. When booking your ride to Manhattan Mini Storage, you’ll see the voucher listed under payment methods. If you run into any issues applying your voucher, please contact Uber customer support for help.